WhatsApp Integration and Odoo Communication

Last Updated: 9/8/2024

At Mostadam Eco Design, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with us through WhatsApp, particularly for marketing communications, service messages, and direct communication via the Odoo platform.

By using our services or interacting with us through WhatsApp, you consent to the collection and use of your personal data as described in this policy.

1. Data We Collect

We collect and process the following types of personal data when you interact with us through WhatsApp:

• Contact Information: This includes your name and phone number, which are provided by you or collected through your WhatsApp profile when you initiate contact.
• Communication Data: This includes the content of messages exchanged with us through WhatsApp, as well as any attachments or media shared during the conversation.
• Marketing Preferences: We may collect information about your preferences and feedback related to our products and services when you interact with our marketing campaigns.

2. How We Use Your Data

We use the personal data we collect for the following purposes:

• Marketing Messages: With your consent, we use your WhatsApp contact details to send you marketing and promotional messages, including special offers, updates, and events.
• Service Messages: You may contact us through WhatsApp for service-related inquiries (e.g., customer support, product inquiries), and we will use your contact information and message content to provide the requested assistance.
• Direct Interaction via Odoo: We manage and respond to your WhatsApp messages through Odoo's Discuss module, which allows us to track, store, and respond to communications efficiently.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: We rely on your explicit consent to send marketing communications via WhatsApp. You may withdraw your consent at any time by replying "STOP" to any marketing message or by contacting us directly.
• Legitimate Interests: For service-related communications, we process your data to respond to your inquiries and provide support. This processing is necessary for our legitimate interest in providing responsive and effective customer service.
• Contractual Obligation: In some cases, processing your data is necessary to fulfill our obligations under a contract with you (e.g., processing inquiries related to services you have requested).

4. How to Opt Out of Marketing Messages

You may opt out of receiving marketing messages from us at any time by:

• Replying “STOP” to any WhatsApp marketing message you receive from us.
• Contacting us directly at mostadamecodesign@gmail.com to request removal from our marketing list.

Even if you opt out of marketing communications, we may still send you service-related messages, such as responses to inquiries or important updates related to services you have requested.

5. Data Sharing and Third-Party Services

We may share your personal data with the following third parties to provide our services:

• Odoo: We use Odoo to manage communications via WhatsApp. All messages are processed and stored securely within the Odoo platform.
• WhatsApp (Meta): Your data is processed through the WhatsApp platform, owned by Meta Platforms, Inc. For more details on how Meta handles your data, please refer to the WhatsApp Privacy Policy.

We do not sell or share your personal data with unauthorized third parties for their own marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

• Marketing Data: We retain your contact information for marketing purposes until you withdraw your consent.
• Service Data: We retain your service-related communication data for record-keeping and customer support purposes as long as needed to provide the services or resolve issues.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data during transmission and secure storage in our systems.

While we strive to protect your personal data, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data we hold about you.
• Right to Erasure: You may request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at mostadamecodesign@gmail.com. We will respond to your request in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via WhatsApp or email. The date of the most recent update will be shown at the top of this policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: mostadamecodesign@gmail.com